![]() ![]() Please also make sure that the machine is plugged into the wall outlet and not an extension cord. Now when you do this make sure that you leave the printer off for 60 seconds. If you have not already tried, PO/PO the machine.Do you have the latest driver available for your printer? You can check this by navigating to the Drivers & Downloads page of the support site for your device.Try another document and or program to see if the problem is specific to one document or program. Does print fail on more than one document and different programs? It could be the document or something with the program you are using if it is specific to one document or program.If the printer is connected to the network, can you ping the printer? See the instructions for pinging the printer and how to interpret the results on the support pages for your printer just search on “ping”.Check all cable connections and make sure they are secure and tight on both ends.Can you print a configuration or settings report? You can find instructions for printing this internal report in the manual or support page for your printer.Do the other functions work (copy, fax, scan) if your printer has those functions?.Is there an error code or fault message? If so search on the code or message in the support pages for your printer. ![]() DocuShare Enterprise Content Management.
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